---------- Forwarded message ---------
From: CINDY WILLIAMS
From: CINDY WILLIAMS
Hello Saints,
I am a member of South Chrysler Branch and was recently laid off due to Covid-19. I am looking for work.
Cindy Williams
Cindy_cindy@comcast.net · 816-916-4545
Operations Manager
Experienced manager that is result orientated with proven success in human resources, team building, and problem resolution with employees and clients. Strong ability to build and lead teams that meet and exceed designated goals and expectations. Takes the initiative, independence judgment and a self-motivated who works with integrity and confidentiality. Demonstrated skills in creating and implementing processes and procedures that increase revenues. Passionate leader who adapts quickly to change and who embraces connectivity with employees and clients. Outstanding organizational, prioritization, and time management skills.
Proven expertise in:
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· Team Building and Leadership
· Human Resources
· Customer Service
· Problem Resolution
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· Cost Containment and Reduction
· Process Improvement
· Strategic planning and implementations
· Merchandise Planning
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Macy’s Inc
., Executive Manager 11/18-6/20
Collaborated with other managers in delivering the ultimate customer experience to increase sales and credit thought OMNI Channel, Strategies and MAGIC. A leader in all areas of the sales floor.
Key Contributions:
- Collaboration with other managers in a store with annual volume of $11M.
- Analyzing opportunity to increase business, and credit. Improving results by implementing new ideas and coaching colleagues to the goal card.
- Employee coaching, on boarding and conflict resolutions.
- Recruiting, annual reviews and terminations.
- Giving back to the communities by volunteering at local organizations.
- Partner in Time captain and Customer Experience captain.
- Promoted two employees to management positions.
- Floor sets, order fulfillment, shipping, curbside and At Your Service.
- Shut down and reopening of the store after Covid-19.
Duluth Trading Company,
Sales Manager 10/16 -11/18
Collaborated with other managers to manage a store with $7M in sales with 32-52 employees.
Focus area in Operations and Merchandising. Leading the team in floor and sale sets.
Key Contributions:
- Training of sales managers and store managers in floor resets locally and other locations.
- Onboarding of new employees and managers. Employee scheduling.
- Supply ordering, safety audits, receiving and shipment of goods.
- Designed an employee communication board and employee recognition program.
- Collaborated to increased email capture rate by 58%.
- Visual and merchandising set up of a new store.
Dillard’s Inc.
Executive Manager 5/92 -8/ 16
Collaborated with other managers to manage store with over $50M in annual sales. Interviewed, recruited and on boarding, mentored, and supervised more than 250 employees. Scheduling of staff and executives. Analyzed data and implemented changes as needed to increase business.
Key Contributions:
- Reached goals by recruiting, on boarding and motivating quality employees.
- Customer Service
- Averaged 3% annual increases in sales with an increase in profit up to 52%.
- Rated No. 2 in company and No. 1 in district in select areas.
- Worked with local and national celebrities in charity public relations appearances and fashion shows and area magazines on photo layouts.
- Earned multiple Manager of the Month awards.
- Trained and recommend promotion of three assistant sales managers to SM positions.
- Trained and promoted five associates to Selling Specialists.
- Monthly and yearly performance reviews.
Computer Skills: Microsoft Word, PowerPoint, Excel, Exchange, Apple Software, Video Conferencing
Education and Certification
Bachelor of Science
Central Missouri State University, Warrensburg, MO
Associate of Science
Central Missouri State University, Warrensburg, MO
State of Missouri Substitute Teacher Certification
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